Senior eBilling Collections Coordinator

Cooley LLP

. Monitor and manage outstanding receivables across multiple client eBilling platforms and proactively identify delinquent and short paid balances to prioritize collections efforts .

Posted 4/30/2026full-timeSan Francisco • California, New Jersey, New York • 🇺🇸 United StatesSenior💰 $43,440 - $64,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor and manage outstanding receivables across multiple client eBilling platforms and proactively identify delinquent and short paid balances to prioritize collections efforts
Track status, document and resolve issues for invoice reductions until all appeal options are exhausted and/or any residual write-offs are processed
Collaborate with billers, attorneys, and clients to resolve billing issues, resubmit invoices, and appeal disputed amounts as needed
Manage the appeals process end-to-end, including understanding client-specific submission deadlines and submitting appeals in accordance with Cooley best practices
Internal point of contact for e-billing collections
Collaborate with and provide guidance to fellow collectors on e-billing portal navigation, invoice dispute resolution, and payment escalation strategies
Investigate short payments and reductions within client eBilling systems
Research client payment histories across e-billing platforms to identify patterns of late payment, chronic reductions, or non-compliance with agreed billing arrangements
Keep responsible attorneys and billing partners informed of collection activity, problem accounts, and outstanding balances requiring their attention or intervention
Negotiate and monitor informal payment arrangements and formal payment plans
Identify accounts requiring write-off, transfer to suspense, or escalation to outside collection counsel and gather documentation necessary to proceed
Maintain detailed and accurate collection notes and activity logs within the firm's billing and collections systems

Requirements

What you’ll need

3+ years direct applicable experience (e.g., previous collections experience)
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Bachelor’s Degree with an emphasis in accounting (preferred)
Prior 3E experience (preferred)
Prior law firm experience (preferred)

Benefits

Comp & perks

Health insurance
Health savings account (with applicable medical plan)
Dental
Vision
Health and/or dependent care flexible spending accounts
Pre-tax commuter benefits
Life insurance
AD&D
Long-term care coverage
Backup care for children and/or adults
Generous parental leave
Fertility benefits
20 days of Paid Time Off (PTO)
10 paid holidays each year
Firm-paid life insurance
Firm-paid AD&D
Firm-paid LTD
Firm-paid short term medical benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections experienceinvoice dispute resolutionpayment escalation strategiesnegotiationpayment arrangementspayment planse-billing managementbilling issue resolutiondocumentation managementdata analysis

Soft Skills

collaborationcommunicationproblem-solvingattention to detailorganizational skillsproactive identificationguidanceclient managementtime managementadaptability