Technology Meeting Engineer

Cooley LLP

. Responsible for the firm’s strategy, governance, support, and lifecycle management of the firm's Zoom platform and global meeting services .

Posted 4/25/2026full-timeNew York City • California, Illinois, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the firm’s strategy, governance, support, and lifecycle management of the firm's Zoom platform and global meeting services
Ensure reliable, secure, and high-quality meeting experiences across all offices by designing scalable Zoom architectures, establishing operational standards, and leading global meeting support operations
Oversee the design, configuration, and lifecycle management of Zoom Rooms, Zoom Webinars, Zoom Phone integrations, and related AV technologies
Partner closely with Audio Visual, Network, Security, and Office Technology Managers to ensure collaboration technologies are standardized, secured, optimized, and consistently supported across the firm
Lead the meeting support teams responsible for assisting attorneys and staff with high-profile meetings, firmwide events, executive-level conferencing, and ensures seamless meeting delivery
Lead the meeting support team responsible for real-time meeting assistance and troubleshooting
Develop support protocols for executive meetings, client events, webinars, and large-scale firmwide broadcasts
Coordinate coverage across time zones to ensure 24/7 meeting support readiness
Define escalation procedures and incident response workflows for meeting disruptions
Enforce service level consistency and deliver exceptional meeting experiences
Serve as primary liaison with Zoom and related collaboration vendors
Manage platform upgrades, new feature evaluations and rollouts, and service enhancements
Evaluate new collaboration tools and integrations that enhance meeting experiences
Monitor vendor performance, licensing utilization, and platform health metrics
Collaborate with Office Technology Managers on conference room deployments and Zoom Room integrations
Provide architectural guidance for meeting technology deployments in new offices or redesigned conference rooms
Oversee day-to-day health and performance of the firm's Zoom environment
Manage platform configurations, policies, security settings, and user provisioning
Coordinate troubleshooting of escalated conferencing issues across AV, network, and infrastructure teams
Ensure all Zoom configurations adhere to firm security policies and governance standards
Define and drive firmwide AV and collaboration training strategy in partnership with Learning & Adoption and training teams
Develop core training materials, playbooks, and standards while leveraging training teams to execute firmwide delivery

Requirements

What you’ll need

4+ years directly applicable experience (e.g., managing enterprise collaboration platforms or conferencing environments)
Experience designing and managing Zoom enterprise environments
Strong understanding of Zoom Rooms, Webinars, and enterprise collaboration ecosystems
Experience supporting executive-level meetings and high-visibility events
Strong troubleshooting, documentation, and platform governance skills
Ability to coordinate support across multiple offices and time zones
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
Ability to travel, as required
Bachelor’s degree preferred

Benefits

Comp & perks

Health insurance
Health savings account (with applicable medical plan)
Dental
Vision
Health and/or dependent care flexible spending accounts
Pre-tax commuter benefits
Life insurance
AD&D
Long-term care coverage
Backup care for children and/or adults
Other parental support benefits
Firm-paid life insurance
AD&D
LTD
Short term medical benefits
21 days of Paid Time Off (PTO)
10 paid holidays each year
Generous parental leave
Fertility benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Zoom platform managementZoom Rooms designZoom Webinars managementZoom Phone integrationsAV technologiestroubleshootingplatform governancesupport protocols developmentincident response workflowsplatform configurations

Soft Skills

leadershipcollaborationcommunicationproblem-solvingcoordinationdocumentationtraining strategy developmenttime managementcustomer serviceadaptability