Director of IP Client Service

Cooley LLP

. Responsible for the management of client-facing specialist teams and providing leadership and direction to strategically manage internal/external client service at an operational level .

Posted 4/23/2026full-timeSan Diego • California, Illinois, New York, Washington • 🇺🇸 United StatesLead💰 $220,000 - $270,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the management of client-facing specialist teams and providing leadership and direction to strategically manage internal/external client service at an operational level
Balance and evolve service strategy with a focus on team performance
Proactively engage with practitioners to ensure that client service is effective and efficient
Evaluate processes and procedures, orchestrating improvements to client service
Collaborate with direct report managers and supervisors to proactively identify issues, compliance, risks, and team priorities
Ensure direct report team needs are correctly prioritized to focus on effective allocation of resources
Develop matrices to measure, evaluate and report on the effectiveness of the client service teams
Coach and develop direct report managers and supervisors to achieve client service and operational quality

Requirements

What you’ll need

Bachelor's Degree or creditable experience
Minimum 10 years’ directly applicable IP experience with 5+ years’ experience at a senior manager level with a professional services firm, preferably a law firm
Proven experience managing, developing and mentoring managers and teams across functional areas of responsibility
Project management experience
Proven ability to identify and analyze complex issues and problems in management areas, and recommend and implement effective solutions

Benefits

Comp & perks

Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Pre-tax commuter benefits
Life insurance
Long-term care coverage
Backup care for children and/or adults
Parental support benefits
25 days of Paid Time Off ("PTO")
10 paid holidays each year
Generous parental leave
Fertility benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementprocess evaluationresource allocationperformance measurementclient service improvement

Soft Skills

leadershipteam managementcoachingproblem-solvingcollaboration