Customer Experience Specialist
CookUnity
full-time
Posted on:
Location Type: Hybrid
Location: Buenos Aires • 🇦🇷 Argentina
Visit company websiteSalary
💰 $1,016 per month
Job Level
Mid-LevelSenior
About the role
- Handle all inbound requests from our customers and solve their issues, providing an outstanding experience in every interaction
- Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat promptly
- Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
- Escalate critical cases and exceptions to CX Supervisor for proper follow-up.
- Process orders, forms, applications, and general subscription requests
- Develop a deep expertise in our product, key differentiators, and the value it provides to our customers
Requirements
- You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat.
- You have an outstanding level of English (oral and written) and effective communication skills
- You are customer-centric and love helping people
- You are very organized, even under pressure
- You have a positive attitude, great people skills,and supportive and you are willing to go the extra mile for a team member
- Your North Stars are Quality and Empathy
- If you have knowledge of nutritional information and fine dining, we would love to speak with you!
Benefits
- 💸 Get paid in USD.
- 🗺 Work remotely: design the life that you want
- ⛱ Enjoy 15 days of vacation each year from the start date
- 🎄 16 fully paid Argentinean holidays
- 🩺 Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider
- 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
- 🐣 Paid Family leave
- 🕯 Compassionate Leave: 3-5 days each time the need arises
- 🧘🏽♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more, through our comprehensive benefit platform
- 🧑🏫 Personalized English coach
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer issue resolutionemail communicationphone communicationchat communicationorder processingsubscription management
Soft skills
effective communicationcustomer-centricorganizational skillspositive attitudepeople skillsempathyquality focus