Project Manager

• Lead the planning, coordination, and execution of MTM launches across all CookUnity markets.
• Develop and maintain detailed launch timelines, trackers, and readiness checklists to ensure all milestones are met.
• Partner with Culinary Ops and Market Directors to validate production readiness, Chef participation, and logistics before launch.
• Translate client requirements (frequency, medical conditions, diets, geography) into internal workflows.
• Support pilot phases by tracking KPIs (enrollment, adherence, satisfaction) and iterating on launch playbooks.
• Act as the central operational point of contact for payer and hospital or clinic partners post-contract signature for program implementation.
• Translate contractual and compliance requirements into clear SOPs and coordinate execution with Product, Culinary, and Logistics teams.
• Manage internal launch meetings and ensure alignment between B2B, B2C Ops, and B2B CX.
• Ensure operational readiness across the full value chain: meal production, packaging, labeling, logistics, and support systems.
• Manage and mentor the Member Support Coordinator(s), ensuring smooth onboarding, order management, and reporting processes.
• Partner with the Culinary Operations Lead and R&D to ensure MTM menus, SKUs, and volumes align with client needs and kitchen capacity.
• Communicate program requirements to the Culinary and R&D teams, ensuring clarity on condition-specific guidelines and timelines.
• Gather feedback from users, partners, chefs and internal culinary partners to improve menu diversity, patient satisfaction.
• Collaborate with Product, Nutrition, and R&D to ensure the platform supports MTM-specific workflows (menu selection, reporting, condition tags).
• Maintain a centralized repository of payer-approved menus and clinical standards.
• Consolidate enrollment, utilization, and satisfaction data into reporting dashboards for account managers and payer invoicing.
• Monitor key metrics: program readiness, launch timeliness, member satisfaction, retention, and client renewals.
• Synthesize learnings across programs to standardize best practices and feed continuous product and process improvement for that specific business line.

B2B Project Manager – Medically Tailored Meals

Project Manager – Project Lead

Customer Relationship Management Project Administrator II

Project Manager

Customer Relationship Management Project Administrator II

Project Coordinator