Freight Forwarder – Sea Freight

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Freight Forwarder managing sea freight shipments and providing exceptional customer service. Collaborating with various stakeholders to ensure seamless cargo movement in a dynamic environment.

Posted 7/8/2026full-timeBlanchardstown • 🇮🇪 IrelandMid-LevelSenior💰 €40,000 - €50,000 per yearWebsite

About the role

Key responsibilities & impact

Managing sea freight shipments from order creation through to final delivery.
Providing customers with proactive updates and full visibility of their shipments.
Responding to customer enquiries promptly and professionally through verbal and written communication.
Monitoring shipment progress and identifying potential disruptions before they impact customers.
Coordinating with shipping lines, overseas offices, customs authorities, and transportation providers to ensure smooth cargo movement.
Managing exceptions and resolving operational issues in a timely and customer-focused manner.
Ensuring accurate system data entry and maintenance of shipment records.
Opening and maintaining shipment files in accordance with company procedures and service standards.
Coordinating customs brokerage requirements and ensuring all documentation is complete and accurate.
Managing and maintaining In-Transit Reports and shipment tracking information.
Supporting accurate and timely invoicing and cost control processes.
Working to established service levels, KPIs, SOPs, and compliance requirements.
Collaborating with internal departments to deliver the highest levels of customer satisfaction.
Contributing to continuous improvement initiatives and operational excellence within the team.

Requirements

What you’ll need

Previous experience in a customer service, administration, or logistics environment.
Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
Good working knowledge of Microsoft Office, including Excel, Word, and Outlook.
Excellent communication and relationship-building skills.
Strong attention to detail and commitment to delivering high levels of customer service.
Ability to work effectively under pressure in a fast-paced environment.
A proactive approach to problem-solving and continuous improvement.
Experience in Sea Freight Imports and/or Exports.
Previous experience within freight forwarding, logistics, or supply chain operations.
Knowledge of customs processes and international transportation.
Analytical mindset with the ability to identify and resolve operational issues.

Benefits

Comp & perks

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Shipment ManagementData Entry AccuracyOperational Issue ResolutionIn-Transit ReportingCost Control Processes

Soft Skills

Communication SkillsAttention to DetailProblem-SolvingRelationship-BuildingAbility to Work Under Pressure