Senior Terminal Operator

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Enhancing customer service quality at DSV. Responsibilities include timely responses, team collaboration, and project support.

Posted 7/7/2026full-timeJiaxing • 🇨🇳 ChinaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on timely communication and effective handling of customer inquiries. Proficient in documentation and understanding operational costs to provide accurate quotations.

Highest-signal resume keywords

Customer ServiceDocumentation ManagementQuotation PreparationWritten English ProficiencySpoken Chinese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation FillingQuotation SkillsOperational Cost Understanding

Soft Skills

Customer FocusEffective CommunicationDeadline Management

Certifications & Qualifications

Diploma or Equivalent

Industry Keywords

Customer Driven EnvironmentShift WorkExtended Hours

About the role

Key responsibilities & impact

Enhance on high quality services focus on customers’ expectation
Follow the handling procedures as laid down for the customer
Provide timely response to customer’s queries or requests
Update customer with shipment status from time to time proactively
Work closely with operations and other teams
Perform any special duties or projects as assigned by the superior
Proper documentation filling
Understand operation cost and give right quotation to customer

Requirements

What you’ll need

Diploma or equivalent
1 year of experience in a related capacity
Ability to work effectively in a customer driven deadline environment
Good command of written English and spoken Chinese, Mandarin an asset
Willing to work extended hours when required
Willing to work on shifts

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements