Operational Account Manager, Freight Operations

Cookie Information

Operational Account Manager developing relationships in logistics. Managing customer shipments and service options for freight operations in the United States.

Posted 7/7/2026full-timeKent • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $80,500 - $92,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, logistics operations, and transportation brokerage, with a focus on utilizing Transportation Management Systems (TMS) to optimize service delivery and pricing strategies.

Highest-signal resume keywords

Customer Relationship ManagementTransportation Management SystemsLogistics ExperienceCarrier NegotiationPricing Strategy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

LogisticsTransportation BrokerageData InputShipment TrackingService Pricing

Soft Skills

CommunicationNegotiationProactive Problem Solving

Tools & Technologies

TMS System

Industry Keywords

Supply Chain ManagementBusiness AdministrationCustomer ServiceGrowth Opportunities

About the role

Key responsibilities & impact

Develops the overall customer relationship via all methods of communication, phone, email, and in person.
Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
Researches and determines growth opportunities within the branch’s house accounts.
Investigates, actions and establishes new customer leads and opportunities.
Examines customer requests to provide best service options and pricing available.
Proactively handles customer shipment requests.
Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
Provides direction and sets pricing guidelines for Carrier Sales team.
Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
College degree in Business Administration, Logistics or Supply Chain Management preferred
3 years’ experience in logistics, transportation brokerage, or related field required
Experience with transportation management systems.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options