Freight Forwarder

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Air Freight Operator ensuring smooth operations in logistics and customer satisfaction in the air freight business. Collaborating with global teams to handle shipment processes effectively.

Posted 7/6/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSenior💰 €45,000 - €50,000 per yearWebsite

About the role

Key responsibilities & impact

Use internal systems to manage documentation and operational processes
Organise workflows to meet customer deadlines and service levels
Communicate with customers to gather relevant information and ensure their needs are met
Ensure compliance with all regulatory and legislative requirements
Maintain customer profiles and standard operating procedures (SOPs)
Resolve customer issues and escalate where necessary
Coordinate with subcontractors and partners to arrange transport of goods
Raise invoices to customers and overseas offices in line with agreed rates
Monitor profitability of shipments and maintain financial awareness
Complete all administrative tasks in line with company policies and procedures

Requirements

What you’ll need

Experience in air freight operations and a solid understanding of the air freight market
Ability to negotiate with airlines, suppliers, and international offices
Strong planning, organisational, and problem-solving skills
Excellent communication skills, including phone-based customer interaction
High attention to detail and ability to prioritise tasks under pressure
Strong administrative and customer service mindset
Proficiency in Microsoft Excel and Word
Good commercial awareness and understanding of cost and profitability

Benefits

Comp & perks

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Air Freight OperationsDocumentation ManagementWorkflow OrganizationProblem-SolvingFinancial Awareness

Soft Skills

Excellent CommunicationAttention to DetailOrganizational SkillsCustomer InteractionTask Prioritization