Customer Service Agent

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Customer Service Agent responsible for customer satisfaction and resolving shipment issues. Assisting in pick-up, deliveries, and communication with warehouse and management teams.

Posted 7/6/2026full-timeChattanooga • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Responsible for providing and maintaining effective customer service and satisfaction;
Provide information to resolve customer shipment related issues;
Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling.
Follow up with customers and other departments to resolve invoice problems and discrepancies.
Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling.
Accurately input into and retrieve information from the system.
Audit air bills for completeness and accuracy. Research and maintain filings of air bills.
Reconcile driver pickup and delivery manifests.
Read, decode, and decipher freight coding in order to expedite freight movement and tracking process.
Record damaged shipments and misrouted freight on applicable reports.

Requirements

What you’ll need

High school diploma or equivalent required.
Generally prefer 3-6 years of experience.
Proficient with Windows OS, Word, and Excel.
Must be able to type 45 WPM.
Good interpersonal skills required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cookie Information Website LinkedIn All Job Openings 51 - 200 employees Founded 2011 🤝 B2B 📋 Compliance B2B
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Responsible for providing and maintaining effective customer service and satisfaction;
Provide information to resolve customer shipment related issues;
Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling.
Follow up with customers and other departments to resolve invoice problems and discrepancies.
Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling.
Accurately input into and retrieve information from the system.
Audit air bills for completeness and accuracy. Research and maintain filings of air bills.
Reconcile driver pickup and delivery manifests.
Read, decode, and decipher freight coding in order to expedite freight movement and tracking process.
Record damaged shipments and misrouted freight on applicable reports. 🎯 Requirements
High school diploma or equivalent required.
Generally prefer 3-6 years of experience.
Proficient with Windows OS, Word, and Excel.
Must be able to type 45 WPM.
Good interpersonal skills required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryFreight CodingInvoice ReconciliationAir Bill AuditingTyping 45 WPM

Soft Skills

Interpersonal Skills