Account Manager, 专属客户经理

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Account Manager providing personalized service and managing client relationships in logistics. Collaborating with teams to deliver tailored solutions and drive client satisfaction.

Posted 7/3/2026full-timeSuzhou • 🇨🇳 ChinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain long-term relationships with clients, providing consistent, premium-level service.
Regularly check in with clients through calls, emails, and face-to-face meetings to ensure satisfaction and address any needs or concerns.
Ensure the delivery of timely, high-quality solutions and services to clients.
Coordinate with internal teams to resolve issues and implement improvements based on client feedback.
Identify opportunities for account growth and increased engagement by understanding account's business needs and aligning them with our services.
Implement strategies for client retention and development.

Requirements

What you’ll need

3+ years of experience in account management or related field.
Strong analytical skills and the ability to interpret data.
Excellent communication and interpersonal skills.
Proficiency in CRM software.
Ability to work in a fast-paced environment.

Benefits

Comp & perks

Provide premium, personalized service to assigned accounts to ensure a high level of customer satisfaction and loyalty.
Manage and nurture relationships with existing assigned accounts to understand their needs and ensure their service expectations are met or exceeded.
Serve as the main commercial point of contact for accounts, addressing any issues they may have promptly and effectively.
Collaborate with operations, branches, and product teams to ensure client needs are met with tailored products and services.
Identify and develop new business opportunities and increase the share of wallet of assigned accounts where feasible.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsProblem-Solving Skills