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Operations
Cookie InformationCustomer Service Representative providing logistics support at DSV. Responsible for customer inquiries and ensuring compliance with procedures.
About the role
Key responsibilities & impact- 提供良好的客户服务，满足客户需求
- 执行与发货方/收货方标准化操作流程(SOP)
- 处理客户的电话、电子邮件和面谈咨询
- 核查文件以确保符合内部标准和客户要求
- 执行货运订舱和处理客户文档
- 处理客户的投诉和索赔，反馈索赔详情
Requirements
What you’ll need- 大专以上学历，物流相关专业优先
- 2年以上相关工作经验，国际货代背景优先
- 具备货运代理和物流方面的知识
- 了解空运/海运/物流/供应链管理
- 熟练使用电脑和互联网，英语和普通话流利
- 软件技能：PPT, Excel, Word
- 能够在压力下独立处理问题
- 具有团队合作精神和责任感
Benefits
Comp & perks- 提供卓越、高效、优质的客户服务
- 负责日常业务学习并跟进确保遵守区域指导方针和公司政策
- 向发货方/收货方提供费用报价单
- 处理客户咨询，检查和核实单证文件
- 执行主管批准的流程和系统改进方案
- 处理客户问询、投诉、索赔跟进
- 按要求编制客户数据统计报表
- 发票开具和核验
- 更新货物追踪系统
- 协助其他团队成员
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LogisticsFreight ForwardingSupply Chain ManagementAir FreightSea FreightDocument VerificationProblem SolvingCustomer Documentation HandlingComplaint ManagementClaims Processing
Soft Skills
Team CollaborationResponsibilityAbility to Work Under Pressure