Program Manager

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Program Manager responsible for logistics strategy and implementation across North America. Leading market expansions and ensuring operational excellence in customer service.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $100,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

End-to-end perspective – acts as a detailed knowledge expert of DSV’s new product capabilities, roadmap, systems, and operations
Develops strong relationships across North American region and contributes to the development of the strategy to achieve product goals
Oversees the execution of DSV’s market segment expansions to new and existing facilities in the United States and Canada set by executive leadership
Responsible for ensuring consistent feature deployments, customer implementations, and daily operating guidelines are used across the entire network
Works to correct gaps in network
Ability to perform individualized research – with little oversight or direction – to develop guidelines and rules based on local rules and regulations
Manages programs successfully offering centralized support across the program
Oversees the continuous improvement of customer and facility implementations
Oversees customer and facility playbooks are up to date and being utilized with 100% compliance
Oversees development and maintenance of sales enablement materials like customer qualification tools and product guides
Supports business development activities by acting as vertical knowledge and solutioning expert
Works to understand common customer service issues across the network; develops plans to mediate, deploy, and monitor across each local facility
Identifies and evaluates common tools and practices - oversees implementation at each local facility
Oversees implementation of new parcel carriers, monitors performance, ensures KPI delivery, and manages usage appropriately
Identifies reporting opportunities and partners across organization to build, deploy, monitor, and improve dashboards, KPI monitoring, and other consolidated reports
Oversees implementation of new technologies such as automation, regulatory monitoring, and transportation systems across network
Leads voice of customer and voice of business feedback and provides recommendations to executive leadership for improvements

Requirements

What you’ll need

Bachelor's degree in Engineering, Business, or Logistics or equivalent fields is required
Minimum of 10 years logistics experience with a 3PL or retailer implementing multiple facilities

Benefits

Comp & perks

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Logistics ManagementProgram DevelopmentFeature DeploymentData AnalysisProcess Improvement

Soft Skills

Relationship BuildingProblem SolvingCommunicationLeadership

Certifications

Bachelor's Degree in EngineeringBachelor's Degree in BusinessBachelor's Degree in Logistics