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Senior Customer Service Representative

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Customer Service Representative providing exceptional service and managing shipping information for clients. Responsible for maintaining good customer relationships and assisting in various distribution activities.

Posted 7/2/2026full-timeFort Wayne • 🇺🇸 United StatesSenior💰 $24 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by building rapport and trust with clients while ensuring accurate data entry and effective communication. Proficient in MS Office applications and capable of overseeing shipping and receiving activities.

Highest-signal resume keywords
Customer Service ExperienceData Entry AccuracyMS Office ProficiencyForklift Operation CertificationEnglish Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryShipping and ReceivingForklift OperationCustomer Service
Soft Skills
Building RapportCourteous CommunicationMaintaining Relationships
Tools & Technologies
MS Office Applications
Certifications & Qualifications
Forklift Certification
Industry Keywords
Customer Service Department

About the role

Key responsibilities & impact
  • Building rapport and trust with clients by delivering exceptional service
  • Accurate and timely data entry of shipping and receiving information
  • Maintaining good working relationships with customers by responding to inquiries in a courteous manner
  • Assisting in forklift operation and certification for associates
  • Overseeing shipping and receiving activities for the Customer Service Department

Requirements

What you’ll need
  • High school diploma or GED
  • 1 year experience in customer service-related capacity
  • Intermediate computer skills
  • Proficient with MS Office Applications
  • English (reading, writing, verbal) language proficiency

Benefits

Comp & perks
  • Health insurance
  • Disability insurance
  • Paid time off (PTO)