Air Export Operations

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Operations role coordinating air export shipments at DSV in Milton. Ensuring compliance and providing top-notch customer service throughout the shipping process.

Posted 7/1/2026full-timeMilton • 🇨🇦 CanadaJuniorMid-Level💰 CA$51,000 per yearWebsite

About the role

Key responsibilities & impact

Process all shipments, coordinating the movement and monitoring while in route
Handle shipments from start to finish ensuring compliance with DSV policies and government regulations
Serve as the primary point of contact for customers providing high level of customer service and quality
Communicate directly with customers, overseas offices, airlines, warehouses, and truckers
Manage daily coordination of shipments, establish schedules with carriers, and create necessary documents
Track and trace all shipments, prepare and publish reports as requested
Identify problems and implement appropriate solutions
Confirm rates with carriers and evaluate shipments for cost containment
Ensure all DSV KPIs are met throughout shipment movement
Perform quality, health & safety tasks as outlined in DSV policies

Requirements

What you’ll need

Minimum of two years international transportation industry experience or education in supply chain logistics, international transportation, or related field of study
CIFFA certificate, an asset
Dangerous Goods Certification, an asset
Authorized Cargo Representative (ACR) designated status, as required
GDP Training, if required
Good command, both verbal and written, English skills
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills

Benefits

Comp & perks

Eligible benefits in accordance with experience and internal equity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Shipment CoordinationCompliance ManagementCost Containment EvaluationReport PreparationKPI Monitoring

Soft Skills

Customer Service OrientationInterpersonal SkillsActive ListeningTeam BuildingTime Management

Certifications

CIFFA CertificateDangerous Goods CertificationAuthorized Cargo Representative (ACR)GDP Training