Operational Account Manager, Air Expedite

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Operational Account Manager developing customer relationships for freight operations in logistics at DSV. Handling customer communications and overseeing transportation services for optimal service delivery.

Posted 6/30/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSenior💰 $62,500 - $76,500 per yearWebsite

About the role

Key responsibilities & impact

Develops the overall customer relationship via all methods of communication, phone, email, and in person
Negotiates with transportation carriers and providers to obtain, set rates and determine services available
Researches and determines growth opportunities within the branch’s house accounts
Investigates, actions and establishes new customer leads and opportunities
Examines customer requests to provide best service options and pricing available
Proactively handles customer shipment requests
Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling
Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
3 years’ experience in logistics, transportation brokerage, or related field required
Experience with transportation management systems
2 years' experience managing Air Freight preferred
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint
Solid analytical experience in Excel required

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LogisticsTransportation BrokerageData InputShipment TrackingNegotiationService PricingGrowth Opportunity ResearchCustomer Lead InvestigationMaterial Movement PlanningScheduling

Soft Skills

CommunicationProactive Problem Solving