Customer Service Supervisor

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Customer Service Supervisor at DSV overseeing service agents and customer support. Responsible for performance, productivity, and resolution of customer service issues.

Posted 6/30/2026full-timeNew Albany • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for coordinating activities of various types of service agents providing customer support services.
Responsible for the supervision and development of customer service agents, specialists, and coordinators.
Answer questions about services.
Handle customer complaints, adhere to client protocol and SOP’s.
Audit, research, report, and resolve customer service issues.
Monitor productivity of agents and generates reports.
Provide performance feedback and coaching to employees and supervisors.
Manage performance to ensure required levels of productivity and achievement of organizational objectives.

Requirements

What you’ll need

Bachelor’s degree or equivalent strongly preferred.
Generally prefer 0-2 years of related supervisory experience.
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
Exceptional interpersonal and analytical skills required.

Benefits

Comp & perks

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CoachingProblem SolvingCommunication

Certifications

Bachelor’s Degree