Senior Freight Forwarder

Cookie Information

Senior Freight Forwarder managing transportation logistics and client communication at DSV. Ensuring timely delivery and compliance with regulations in freight forwarding operations.

Posted 6/26/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesSenior💰 $59,520 - $74,400 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for clients
Provide proactive communication and updates on shipment status, delays, and any issues that may arise
Coordinate all aspects of transportation, including booking cargo space, arranging pickups, and managing shipping schedules
Ensure efficient routing and optimization of freight movements to minimize costs and transit times
Prepare and manage shipping documents, including bills of lading, customs declarations, and export/import permits
Ensure compliance with international trade regulations and customs requirements
Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure capacity, and resolve operational issues
Monitor carrier performance and service levels to ensure adherence to contractual agreements
Address and resolve any issues or disruptions in the transportation process
Collaborate with internal and external stakeholders to find timely and effective solutions
Provide exceptional customer service by addressing client inquiries, concerns, and requests promptly and professionally
Anticipate and proactively resolve potential issues to maintain client satisfaction and loyalty
Identify and mitigate potential risks in the transportation process
Implement risk mitigation strategies and contingency plans as needed
Identify opportunities for process improvements and efficiency gains in freight forwarding operations

Requirements

What you’ll need

Bachelor's degree in business, logistics, or a related field
Professional certifications in freight forwarding, such as from the International Air Transport Association (IATA) or the National Customs Brokers and Forwarders Association of America (NCBFAA), may be preferred
3-5 years of experience in freight forwarding, logistics, or a related field
Experience managing a team and working with clients is preferred
Strong knowledge of international shipping regulations, INCO terms, and customs procedures
Excellent communication and interpersonal skills
Proficiency in logistics software and systems
Detail-oriented with strong problem-solving and analytical skills
Fluency in English is required
Knowledge of additional languages is a plus
Proficiency in Microsoft Office Suite
Experience with logistics software and systems is preferred

Benefits

Comp & perks

medical
prescription
dental
vision
life insurance
flexible spending accounts (FSAs)
health savings accounts (HSAs) (for eligible plans)
short- and long-term disability coverage
access to wellness resources
Employee Assistance Program (EAP) services
various paid time off programs
paid company holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

freight forwardinginternational shipping regulationsINCO termscustoms proceduresrisk mitigation strategiesprocess improvementsanalytical skillsproblem-solving skillsshipping document managementtransportation coordination

Soft Skills

communication skillsinterpersonal skillscustomer serviceteam managementproactive problem resolutiondetail-orientedcollaborationclient relationship managementnegotiation skillstime management

Certifications

Bachelor's degree in businessBachelor's degree in logisticsIATA certificationNCBFAA certification