Customer Service Agent – Warehouse

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Customer Service Representative in a warehouse environment handling client orders and ensuring timely processing. Building rapport with clients while maintaining effective communication and operational efficiency.

Posted 6/25/2026full-timeClarksville • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.
Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders.
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments.

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Intermediate computer skills
Proficient with MS Office Applications
English (reading, writing, verbal)
Strong attention to detail accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi-task

Benefits

Comp & perks

Health insurance
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryorder processingshipping and receivingstock reportingcustomer work ordersattention to detailmulti-tasking

Soft Skills

customer servicebuilding rapporttrustcommunicationproblem-solvingtime managementability to work independently

Certifications

high school diplomaGED