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Senior Product Manager
Cookie InformationLeading the special product "VADs/White Glove" for DSV Road in APAC. Managing operational responsibilities and customer interactions for logistics services.
About the role
Key responsibilities & impact- Lead the special product "VADs/White Glove" for DSV Road in APAC
- Own the operational responsibility and setup of related capabilities
- Achieve volume targets and agreed service level/KPIs with customers
- Define the SOP for white glove services in APAC
- Train and audit country teams for SOP compliance
- Be the subject matter expert and key spokesperson for White Glove product
- Expand service scope, white glove volumes, and related profitability
- Manage regional customer contacts for escalations and strategic discussions
- Drive safety improvements with HSSE and country teams
- Setup control tower tasks for white glove matters as needed
- Implement new white glove customers/business when applicable
- Support pricing requests/queries to ensure timely responses to customers
Requirements
What you’ll need- Distinctive experience in logistics and domestic transportation operations knowledge
- Proven track record in server rack transportation and data center logistics
- Distinctive experience in regional operations management
- Hands-on mindset and comfortable with an agile work environment
- Distinctive assertiveness, critical decision-making and analytical skills
- Customer-oriented with high performance culture promotion abilities
- Distinctive intercultural competencies
- Excellent people management and communication skills
- Preferably >10 years of experience in the logistics industry
- Knowledge of white glove/sensitive goods transport operations
- Fluency in English (written and spoken); Chinese speaking is an advantage
Benefits
Comp & perks- Equal employment opportunity employer
- Supportive work environment
- Opportunities for personal and professional growth
- Diverse range of roles in logistics
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
logisticsdomestic transportation operationsserver rack transportationdata center logisticsregional operations managementwhite glove transport operationsSOP complianceagile work environmentpricing requestscontrol tower tasks
Soft Skills
assertivenesscritical decision-makinganalytical skillscustomer-orientedhigh performance culture promotionintercultural competenciespeople managementcommunication skills