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Senior Product Manager
Cookie InformationLeading the special product "VADs/White Glove" for DSV Road in APAC. Managing operational responsibilities and customer interactions for logistics services.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
logisticsdomestic transportation operationsserver rack transportationdata center logisticsregional operations managementwhite glove transport operationsSOP complianceagile work environmentpricing requestscontrol tower tasks
Soft Skills
assertivenesscritical decision-makinganalytical skillscustomer-orientedhigh performance culture promotionintercultural competenciespeople managementcommunication skills
Industry Keywords
VADsWhite Glove productAPACsensitive goods transportsafety improvementsHSSEservice levelKPIsvolume targetsbusiness implementation
About the role
Key responsibilities & impact- Lead the special product "VADs/White Glove" for DSV Road in APAC
- Own the operational responsibility and setup of related capabilities
- Achieve volume targets and agreed service level/KPIs with customers
- Define the SOP for white glove services in APAC
- Train and audit country teams for SOP compliance
- Be the subject matter expert and key spokesperson for White Glove product
- Expand service scope, white glove volumes, and related profitability
- Manage regional customer contacts for escalations and strategic discussions
- Drive safety improvements with HSSE and country teams
- Setup control tower tasks for white glove matters as needed
- Implement new white glove customers/business when applicable
- Support pricing requests/queries to ensure timely responses to customers
Requirements
What you’ll need- Distinctive experience in logistics and domestic transportation operations knowledge
- Proven track record in server rack transportation and data center logistics
- Distinctive experience in regional operations management
- Hands-on mindset and comfortable with an agile work environment
- Distinctive assertiveness, critical decision-making and analytical skills
- Customer-oriented with high performance culture promotion abilities
- Distinctive intercultural competencies
- Excellent people management and communication skills
- Preferably >10 years of experience in the logistics industry
- Knowledge of white glove/sensitive goods transport operations
- Fluency in English (written and spoken); Chinese speaking is an advantage
Benefits
Comp & perks- Equal employment opportunity employer
- Supportive work environment
- Opportunities for personal and professional growth
- Diverse range of roles in logistics