Manager

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Customer Solutions Manager enhancing Order Management & Freight Management Services at DSV. Leading strategic initiatives and collaborating with stakeholders across the globe.

Posted 6/23/2026full-timeFeltham • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Define, maintain and steer the strategic direction for the solution and customer’s continuous development, aligned with DSV’s digitalization roadmap and customer’s objectives.
Lead, prioritize, and execute strategic and operational initiatives in close collaboration with both external and internal, global and local stakeholders.
Establish and maintain global and local KPIs to measure and drive digital data quality and operational excellence performance.
Serve as the primary liaison between customer, local, regional & global product teams, OPEX and DP&S departments to gather input and align on supply chain- and solution-related initiatives.
Collaborate closely with both the Solution Design & implementation and DP&S team to share product feedback and drive usability enhancements.
Communicate requirements, changes & initiatives effectively across all organizational levels to ensure clarity and alignment.
Act as a subject matter expert for order and freight management solutions within the organization and towards the assigned customer portfolio, providing guidance and support to key stakeholders.
Monitor solution metrics to identify trends and opportunities for increased supply chain or operational efficiency.
Regularly review KPIs and adapt reporting to reflect supply chain exceptions, focus areas or improvement potential.
Develop and maintain monthly reports to support strategic decision-making.
Create and maintain clear, comprehensive documentation for KPIs and metrics, including SOPs, process flows, and reporting tools.
Ensure that documentation is up-to-date, well-organized, and accessible to relevant stakeholders.

Requirements

What you’ll need

Excellent communication and facilitation skills with the ability to engage and influence diverse stakeholder groups.
Solid understanding of logistics/freight forwarding.
Proficiency in our digital tools (CW1, TANGO, SCM, Infor, PowerBI).
Experience with business analysis, data analysis, and documentation tools.
Strong analytical and problem-solving skills with the ability to translate complex ideas into actionable plans.
High accountability and decision-making capability
Customer-focused and results-driven
Experience in working with cross-functional teams and facilitating workshops or meetings is beneficial

Benefits

Comp & perks

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisdata analysisdocumentationlogisticsfreight forwardingKPI developmentoperational excellencesupply chain managementreportingprocess flows

Soft Skills

communication skillsfacilitation skillsanalytical skillsproblem-solving skillsstakeholder engagementinfluenceaccountabilitydecision-makingcustomer-focusedresults-driven