Customer Service Agent – B-Shift, M-F

Cookie Information

Customer Service Agent providing assistance for shipments and customer service at DSV. Responsible for maintaining effective customer satisfaction and resolving issues related to freight movement.

Posted 6/22/2026full-timeNew Albany • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $28 per hourWebsite

About the role

Key responsibilities & impact

Responsible for providing and maintaining effective customer service and satisfaction.
Provide information to resolve customer shipment related issues.
Assist customers with requests and requirements pertaining to pick-up and deliveries.
Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork.
Audit air bills for completeness and accuracy.

Requirements

What you’ll need

High school diploma or equivalent required.
Generally prefer 3-6 years of experience.
Proficient with Windows OS, Word, and Excel.
Must be able to type 45 WPM.
Good interpersonal skills required.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

typing 45 WPM

Soft Skills

customer servicesatisfactioninterpersonal skillscommunication

Certifications

high school diploma