Business Integration Manager – Global Business Integration

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Business Integration Manager managing global accounts at DSV. Engaging with clients to ensure efficient operations with EDI and API solutions.

Posted 6/18/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Act as Business Integration Manager for Global Accounts
Manages the implementation in the business
Together with Sales and the “ONE IT” engages with the (potential) client as the responsible person to onboard the client in DSV
Sign off the proposed Business Requirement Document to initiate integrations
Together with the Customer Delivery Managers aligns the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI
Ensures that the User Acceptance Tests scenarios are created & executed accordingly
Ensures that all local stakeholders are aligned
Ensures that all local contributors have committed to the plan and are delivering on time and on quality
Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising
Close cooperation with Group Integration office (CINTO)
Analyze our EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests
Understand our EDI & API services and guide customers/sales towards API First
API – take the lead in educating sales staff to sell API over EDI
3rd Party Governance – take part in the strategic initiative to align business approach towards 3rd party integrators
Close cooperation with A&S Global sales with priority of our Gold & Platinum Customers

Requirements

What you’ll need

Bachelor’s degree in Business, Supply Chain, IT, or a related field
5–8+ years of experience in business integration, EDI/API implementation, logistics processes, or similar roles
Strong understanding of EDI, API, and system integration concepts in a business environment
Experience working in international, cross-functional setups with multiple stakeholders
Proven ability to manage end-to-end implementation projects, including planning, execution, and delivery
Strong understanding of supply chain and logistics processes
Experience working with large/global customers and complex onboarding projects
Excellent project management and coordination skills
Strong analytical mindset with the ability to identify standardisation opportunities and process improvements
Confident communication and stakeholder management skills
Ability to translate complex technical topics into clear business language
Structured, detail-oriented, and able to manage multiple priorities in a dynamic environment
Experience with integration platforms or middleware solutions (nice to have)
Knowledge of SAP, TMS, or other logistics-related systems (nice to have)
Experience driving API adoption or digital transformation initiatives (nice to have)

Benefits

Comp & perks

Capital-forming benefits
company pension scheme
employee discounts
DSV employee card with a monthly net credit
job bike
anniversary payments
Supplementary health insurance (depending on division)
screen work glasses
group accident insurance
Extensive onboarding with an individual training plan
Regular training and development programs
e‑learning offerings
initiatives such as Talents@DSV

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business integrationEDIAPIsystem integrationproject managementlogistics processesimplementationanalytical mindsetstandardisationprocess improvements

Soft Skills

communicationstakeholder managementcoordinationdetail-orientedability to manage multiple prioritieseducational skillstroubleshootingadvisingcollaborationleadership

Certifications

Bachelor’s degree in BusinessBachelor’s degree in Supply ChainBachelor’s degree in IT