Operations, Ocean Export

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Operations role at DSV coordinating all aspects of ocean export shipments. Ensuring compliance with policies and providing customer service during the export process.

Posted 6/17/2026full-timeSaint-Laurent • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Process all ocean export shipments, coordinating the movement and monitoring while in route.
Handling of ocean export shipments from start to finish ensuring compliance with DSV policies as well as government regulations.
Serve as the primary point of contact for customers to provide the highest level of customer service and quality by efficiently processing all outbound requirements before or within agreed time frames.
Direct communication with customers, overseas offices, carriers, warehouses and truckers is required.
Daily management and coordination of shipments
Establish and coordinate schedules with carriers and tender shipments
Create, coordinate country specific documents
Adhere to all domestic and international shipping regulations
Track and trace all shipments
Prepare and publish reports, as requested
Proactively identify problems and swiftly implement the appropriate solutions
Confirm rates with carriers
Responsible for cost containment of shipments, via accounting system
Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
Ensure all DSV KPIs met throughout the movement of the shipment
Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
Daily Communication with customers on relevant issues and resolution
Manage new account implementation from standard operating procedure to execution.

Requirements

What you’ll need

A minimum of two years international transportation industry experience or,
Education in supply chain logistics, international transportation, or a related field of study.
CIFFA certificate, an asset
Dangerous Goods Certification, an asset
GDP Training, if required
Good command, both verbal and written, English skills.
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Due to the nature and scope of the international business in dealing with customers, colleagues and overseas offices, English is the principal language for this position and in addition, proficiency of the French language is required for local communication.

Benefits

Comp & perks

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.
We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.
Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ocean export shipmentsshipping regulationscost containmentlane analysisshipment trackingdocument coordinationreport preparationproblem-solvinganalytical skillsmulti-tasking

Soft Skills

customer servicecommunicationorganizational skillstime managementteam buildingactive listeningservice orientationinterpersonal skillsplanningprioritization

Certifications

CIFFA certificateDangerous Goods CertificationGDP Training