Operations, Ocean Import

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Operations role processing and monitoring ocean import shipments at DSV. Managing direct communications with customers, carriers, and overseas offices to ensure compliance and efficiency.

Posted 6/17/2026full-timeSaint-Laurent • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

The primary function of the Operations, Ocean Import is to process all ocean import shipments, coordinating the movement and monitoring while in route.
Direct communication with customers, overseas offices, carriers , warehouses and truckers is required.
Daily management and coordination of shipments
Establish and coordinate schedules with carriers and tender shipments
Create, coordinate country specific documents
Adhere to all domestic and international shipping regulations
Track and trace all shipments
Prepare and publish reports, as requested
Proactively identify problems and swiftly implement the appropriate solutions
Confirm rates with carriers
Responsible for cost containment of shipments, via accounting system
Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
Ensure all DSV KPIs met throughout the movement of the shipment
Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
Daily Communication with customers on relevant issues and resolution
Manage new account implementation from standard operating procedure to execution

Requirements

What you’ll need

A minimum of two years international transportation industry experience or,
Education in supply chain logistics, international transportation, or a related field of study.
CIFFA certificate, an asset
Dangerous Goods Certification, an asset
GDP Training, if required
Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Due to the nature and scope of the international business in dealing with customers, colleagues and overseas offices, English is the principal language for this position and in addition, proficiency of the French language is required for local communication
Microsoft Office suite
CargoWise experience, an asset

Benefits

Comp & perks

DSV encourages inclusivity and committed to diversity in the workplace
Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

international transportationsupply chain logisticsshipment trackingcost containmentlane analysisdocument creationproblem-solvinganalytical skillsmulti-taskingtime management

Soft Skills

communicationactive listeningcustomer serviceinterpersonal skillsteam buildingteam playerorganizational skillsplanningprioritizationrelationship building

Certifications

CIFFA certificateDangerous Goods CertificationGDP Training