Operational Key Account Manager, APAC

Cookie Information

Key Account Manager responsible for managing client relationships and overseeing service delivery at DSV. Driving process optimization and continuous improvement initiatives in logistics.

Posted 6/17/2026full-timeParanaque • 🇵🇭 PhilippinesSeniorLeadWebsite

About the role

Key responsibilities & impact

Drive and manage the quality, KPI result and service delivery of assigned Key Accounts.
Drive process standardization and optimization to improve performance and minimize customer specific processes.
Drive continuous improvement and optimization initiatives.
Retention of assigned key accounts.
Support all aspects of the account relationship as a primary point of contact for customer.
Proactively work within the Commercial organisation to constantly assess changes to the business and impact to DSV’s growth and profitability in the current volatile and uncertain market.
Help identify all potential risks and develop mitigation plan.
Identify and implement Continuous Improvement initiatives.
Maintain and grow margins (preparation of rates, oversee operating costs).
Work closely with Operations to deliver high level of service to customers.
Effectively manage any issues that arise.
Develop relevant internal and external metrics to measure performance.
Proactively manage and monitor customer KPI’s through data quality processes.
Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
Work closely with regional commercial owner to support account development and business growth.
Support spot quotes and tender success through effective engagement with customer, product, operations and tender desk.
New business implementation for assigned accounts.
Build strong connection with customers’ key stakeholders in the region.
Support and help manage cross-functional teams through influence and persuasion.
Collaborate closely with regional and country colleagues to coordinate account activities.
Provide proper guidance to operations and account management teams in country.
Assist in the resolution of difficult issues through effective negotiation tactics.
Support communication strategy within account teams.
Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.

Requirements

What you’ll need

Bachelor’s degree or higher in Business, Freight Forwarding, Logistics, or a related discipline.
Minimum of 8 years of operational experience within a global freight forwarding or logistics company.
Strong exposure to key account management, regional operations, and customer-facing roles is preferred.
Self-motivated with the ability to work independently and use initiative with minimal supervision.
Strong time management and multitasking skills, able to meet deadlines in a fast-paced environment.
Proven project management capabilities for cross-functional initiatives.
Strong business acumen, including financial analysis, problem-solving, and sound judgment in complex scenarios.
Ability to identify operational, commercial, or customer-related issues and recommend practical solutions.
Continuous improvement mindset with the ability to review, refine, and optimize processes.
Ability to identify synergies and integration opportunities across regions and functions.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

key account managementoperational experiencefinancial analysisproject managementprocess optimizationdata quality processescustomer KPI managementrisk mitigationnegotiation tacticscontinuous improvement

Soft Skills

self-motivatedtime managementmultitaskingproblem-solvingbusiness acumeninfluencepersuasioncommunicationteam motivationinitiative

Certifications

Bachelor’s degreeMaster’s degree