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Product Owner
Cookie InformationProduct Owner for ServiceNow Employee Center at DSV, driving a high-impact product used globally. Collaborating across teams to enhance employee experience with comprehensive digital services.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product OwnerAgileScrumServiceNowEmployee Centerportal frameworksUXjourney mappingemployee experience designchange management
Soft Skills
communicationcollaborationleadershiptranslating requirementsstakeholder engagementcontinuous improvementuser advocacytransparencyshared ownershipconfidence
Tools & Technologies
ServiceNowanalyticsenterprise architecturegovernanceITSMHRSDEnterprise Service Managementdigital productsemployee portalsplatform teams
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)
Industry Keywords
product managementuser storiesbacklog managementuser journeysadoptionvalue realizationplatform communitytestingrolloutbusiness value
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Own and drive the product vision, roadmap, and backlog
- Act as the voice of the employee, ensuring usability, adoption, and real business value
- Translate business needs and feedback into clear, prioritised user stories
- Collaborate closely with platform teams, developers, and service owners across IT, HR, Legal, and Facilities
- Work with UX, analytics, and change teams to improve user journeys and adoption
- Drive continuous improvement based on data, feedback, and ServiceNow best practices
- Establish and lead a Platform Community forum to ensure transparency and shared ownership
- Ensure alignment with enterprise architecture, governance, and UX standards
- Support releases end-to-end, including testing, rollout, and adoption
Requirements
What you’ll need- Experience working as a Product Owner or in a similar product management role
- Hands-on experience with ServiceNow, ideally Employee Center or portal frameworks
- Strong understanding of Agile and Scrum ways of working
- Experience with internal digital products such as employee portals or enterprise platforms
- Ability to translate complex requirements into clear, actionable backlog items
- Strong communication skills and confidence working with global stakeholders
- Nice to have ServiceNow certifications (e.g. CSA, CIS)
- Experience with UX, journey mapping, or employee experience design
- Background in ITSM, HRSD, or Enterprise Service Management
- Experience driving adoption, change, and value realisation
Benefits
Comp & perks- Sharing the costs of sports activities
- Private medical care
- Sharing the costs of foreign language classes
- Sharing the costs of professional training & courses
- Life insurance
- Integration events
- Corporate gym
- Corporate sports team
- Coffee / tea
- Parking space for employees
- Extra social benefits
- Holiday funds
- Christmas gifts
- Employee referral program
- Charity initiatives
- Bicycle parking
- Modern and ergonomic office
- Yoga in the office