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Product Owner
Cookie InformationProduct Owner for ServiceNow Employee Center at DSV, driving a high-impact product used globally. Collaborating across teams to enhance employee experience with comprehensive digital services.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Own and drive the product vision, roadmap, and backlog
- Act as the voice of the employee, ensuring usability, adoption, and real business value
- Translate business needs and feedback into clear, prioritised user stories
- Collaborate closely with platform teams, developers, and service owners across IT, HR, Legal, and Facilities
- Work with UX, analytics, and change teams to improve user journeys and adoption
- Drive continuous improvement based on data, feedback, and ServiceNow best practices
- Establish and lead a Platform Community forum to ensure transparency and shared ownership
- Ensure alignment with enterprise architecture, governance, and UX standards
- Support releases end-to-end, including testing, rollout, and adoption
Requirements
What you’ll need- Experience working as a Product Owner or in a similar product management role
- Hands-on experience with ServiceNow, ideally Employee Center or portal frameworks
- Strong understanding of Agile and Scrum ways of working
- Experience with internal digital products such as employee portals or enterprise platforms
- Ability to translate complex requirements into clear, actionable backlog items
- Strong communication skills and confidence working with global stakeholders
- Nice to have ServiceNow certifications (e.g. CSA, CIS)
- Experience with UX, journey mapping, or employee experience design
- Background in ITSM, HRSD, or Enterprise Service Management
- Experience driving adoption, change, and value realisation
Benefits
Comp & perks- Sharing the costs of sports activities
- Private medical care
- Sharing the costs of foreign language classes
- Sharing the costs of professional training & courses
- Life insurance
- Integration events
- Corporate gym
- Corporate sports team
- Coffee / tea
- Parking space for employees
- Extra social benefits
- Holiday funds
- Christmas gifts
- Employee referral program
- Charity initiatives
- Bicycle parking
- Modern and ergonomic office
- Yoga in the office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product OwnerAgileScrumServiceNowEmployee Centerportal frameworksUXjourney mappingemployee experience designchange management
Soft Skills
communicationcollaborationleadershiptranslating requirementsstakeholder engagementcontinuous improvementuser advocacytransparencyshared ownershipconfidence
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)