Senior Manager, Customer Service

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Senior Manager overseeing Customer Service operations for DSV, ensuring positive customer experiences. Managing team dynamics and escalating complex complaints within logistics services framework.

Posted 6/10/2026full-timeCincinnati • Kentucky, Ohio, Utah • 🇺🇸 United StatesSenior💰 $106,160 - $159,240 per yearWebsite

About the role

Key responsibilities & impact

Ensure a positive customer experience through building trust and driving timely issue-resolution
Lead a team of customer service supervisors and indirectly lead regionally distributed representatives
Oversee resolution of complex customer complaints as final point of escalation
Develop and implement customer service policies and standards

Requirements

What you’ll need

Bachelor's degree in business administration, Communications or a related field is typically preferred
5+ years of experience leading customer support teams
Excellent verbal and written communication skills
Experience with CXOne, SIMS, and RIVER Ticketing platforms

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer experiencetrust buildingissue resolutionteam leadershipcommunication skills

Certifications

Bachelor's degree in business administrationBachelor's degree in Communications