Branch Manager – Operations

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Branch Manager leading teams and maintaining client relationships at logistics firm in East London. Responsible for operational excellence and financial performance in a dynamic environment.

Posted 6/9/2026full-timeEast London • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the staff, clients and deliverables of the branch ensuring alignment with the overall objectives of the organization
Responsible for financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus
Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict
Grow teams and increase productivity through performance management
Define and measure performance goals and hold self and others accountable to achievement of goals
Make quick and clear decisions while adapting to changing circumstances
Manage cost and productivity within the branch or agent ensuring efficiency and effectiveness is the order of the day
Ensure compliance to internal and external controls and other KPI’s set at global and local level
Manage and deliver on our Service Catalogue to clients
Identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments
Managing people’s performance and growth to create a sustainable business environment
Administrative duties relevant to the position
Interact with customers at all levels – in person and telephonically
Maintain and enforce existing systems processes and controls with continuous improvement
Actively manage daily operational performance to consistently achieve performance metric targets
Ensure all vehicles must be fully road worthy and compliant to all local legislation
Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements

Requirements

What you’ll need

Minimum of 5 years’ experience in the Logistics or courier environment in a managerial role
Sales, operations, HR and IR skills
Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
Comprehensive knowledge of the LRA and BCEA
Ability to liaise effectively with clients and colleagues at various organizational levels
Punctuality and good time management skills
Good administrative skills & daily planning skills
Ability to adapt to a rapidly changing environment/technology
Ability to work under pressure & meet deadlines without fail
Ability to work without supervision
Excellent verbal and written communication skills
Own reliable transport and a valid unendorsed code 8 driver’s license
Budgeting Skills
Ability to Understand and identify cost trends
Ability to forecast cost

Benefits

Comp & perks

Comprehensive knowledge of P&L/financials
Flexibility to travel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MS ExcelPivot tablesChartsFormulasBudgetingCost forecastingPerformance managementQuality Management SystemsSafety Management SystemsHealth Management Systems

Soft Skills

LeadershipTeam managementConflict resolutionClient liaisonTime managementAdaptabilityPressure managementCommunicationAdministrative skillsPlanning

Certifications

Valid unendorsed code 8 driver’s license