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Senior Executive, Commercial, Sales Support

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Provide comprehensive commercial support to Key Account Managers in logistics and freight forwarding management. Handle customer inquiries and prepare quotations to secure optimal rates and service.

Posted 6/8/2026full-timeSingapore • 🇸🇬 SingaporeSeniorWebsite

About the role

Key responsibilities & impact
  • Provide comprehensive commercial support to Key Account Managers (KAMs)
  • Prepare quotations and mini RFQs by liaising with overseas offices, internal pricing teams and tariff tools to secure optimal rates
  • Maintain accurate and consistent customer quotation and account records
  • Support customer onboarding through credit application submission (eCAF)
  • Handle customer enquiries, quotation follow-up to maximize hit rate
  • Facilitate cross-functional coordination to ensure timely response to customer requests
  • Identify recurring service issues and gather feedback
  • Updates Customer SOPs to ensure adherence to validated procedures
  • Prepare customer reports and support KAMs in business review meetings

Requirements

What you’ll need
  • Diploma or Degree in Logistics, Supply Chain or related field
  • Minimum 5 years of relevant experience in freight forwarding/logistics or sales support/customer service
  • Experience in handling quotations & customer service in freight forwarding environment
  • Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Teams)
  • Experience in logistics systems (E.g. CargoWise) is an advantage

Benefits

Comp & perks
  • Quality, Health, Safety & Environment
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quotation preparationcustomer servicefreight forwardinglogisticscustomer onboardingcross-functional coordinationservice issue identificationreport preparation
Soft Skills
communicationorganizationalproblem-solvingcustomer relationship management
Certifications
Diploma in LogisticsDegree in Supply Chain