Operational Key Account Manager

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Operational Key Account Manager providing critical support for DSV's Global Customer Management programs. Collaborating with regional leadership to enhance operations and customer relations.

Posted 6/8/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld.
Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment.
Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region.
Ensure regional operations are in line with customer SLAs and program reporting approach/requirements.
Build and sustain long-term customer relationships.
Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations.
Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.

Requirements

What you’ll need

Exceptional experience in strategy, tactics, development, and facilitation.
International management experience preferred.
Business degree required.
Master’s degree preferred.
Operations management background.
Third-party logistics experience is preferred but not required.
Fluent in English.
Additional language skills are highly beneficial.
Demonstrable E2E experience across sales, strategy, consulting, and supply chain.
Must excel at and enjoy collaborating with members of the operations team and client representatives to troubleshoot and solve existing problems.
Excellent verbal, written and visual/presentation communication skills.
Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies.
Presents well at executive level.

Benefits

Comp & perks

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementstrategic partnershipscustomer relationship managementreporting and analysisKPI trackingsales strategysupply chain managementthird-party logisticsfacilitationdevelopment

Soft Skills

collaborationproblem-solvingcommunicationinterpersonal skillsleadershippresentation skillsrelationship buildingtactical thinkingstrategic thinkingexecutive presence

Certifications

business degreemaster’s degree