Customer Service Agent

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Customer Service Agent supporting UK export shipments, dealing with inquiries and managing bookings for DSV. Responsibilities include communication with customers, customs details, and problem-solving.

Posted 6/8/2026full-timePurfleet • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Timely and effective communication with customers, partners and internal departments via e-mail/telephone.
Updating / verifying the DSV Order Management System with customer booking details and customs details.
Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
Effective monitoring to ensure deliveries are completed within the agreed timelines.
Ensure that all collection consignments are conforming to correct information.
Pro-active problem solving with customers and colleagues when issues arise.
Comply with and understand customs regulations when transporting freight from the UK
Resolve Credit Management Queries where necessary.
General Day to Day administrative duties.

Requirements

What you’ll need

Good communication skills
Exceptional organization skills and effective time management
Attention to detail and Inquisitive
IT Literate in Microsoft Office
Problem solving

Benefits

Comp & perks

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsorganization skillstime managementattention to detailproblem solving