Customer Service Representative

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Customer Service Representative responsible for managing customer inquiries, quotations and complaints. Also supports internal tool usage, KPIs and events at a global logistics company.

Posted 5/29/2026full-timeDresden • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Are you a chatterbox? With us, you'll even get paid for it!
Do you enjoy talking on the phone? With us you can do that full-time.
Do you like taking care of everything and everyone? Our customers will love that.
Are you a good listener and can find a solution to every problem? Then you're exactly right for us!
Is the customer king to you? It's great that this still exists.
You will be responsible for all inquiries, quotations/price calculations, complaints, orders, etc., and you will advise on using internal tools/DB Schenker Connect and other issues.
You enjoy pitching in and supporting trade shows, campaigns and events.
You also handle administrative tasks such as KPIs, market research, competitor analysis and reporting.

Requirements

What you’ll need

Commercial vocational training, preferably in freight forwarding and logistics or equivalent.
Career changers who are passionate about logistics are also very welcome!
Good English skills and strong MS Office knowledge.
You value delivering customer service respectfully and enjoy collaborating with related departments.
You are open to new ideas, look beyond your immediate tasks, and act as a role model and top performer.

Benefits

Comp & perks

Financial benefits: Employee savings contributions, company pension plan, employee discounts, DSV employee card with monthly net credit, company bike (JobRad), anniversary/long-service payments.
Health and mobility: Supplementary health insurance (depending on division), screen-protection eyewear, group accident insurance.
Onboarding: Comprehensive onboarding with an individual training plan.
Team: A committed and motivated team, flat organizational structures and an open working atmosphere.
Variety: A varied role with significant decision-making freedom at a global player.
Flexibility: A modern workplace including transparent flexible working hours and the option for mobile/home working.
Development: Regular training and courses, e-learnings, Talents@DSV and other development programs to keep your skills up to date. Tailored programs are also available.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceadministrative tasksmarket researchcompetitor analysisreportingquotationsprice calculationsproblem solvingKPI managementlogistics

Soft Skills

communicationlisteningcollaborationcustomer focusadaptabilityproblem-solvingteamworkinitiativerespectfulnessleadership

Certifications

commercial vocational trainingfreight forwarding certification