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Key Account Manager, Road Logistics

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Key Account Manager engaging with customers in logistics at DSV, handling account management and customer service processes.

Posted 5/17/2026full-timeKempton Park • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Engaging existing and potential customers to retain and grow the existing base.
  • Preparing key deliverables and providing day-to-day customer service on operational and management level.
  • Escalated Client query resolution on a day-to-day basis.
  • Receiving and responding to e-mailed and telephonic requests for quotes from customers.
  • Checking expected deliverables against actual actions taken within the Group.
  • Preparing customer bills accurately and according to customer expectations.
  • Recording the month’s billing in the prescribed format to enable Revenue reporting.
  • Follow up on payments made by the clients and communicating same to Finance Department.

Requirements

What you’ll need
  • Minimum of 5 years experience in supply chain and logistics
  • Minimum of 3 years experience in MSD
  • Excellent written and verbal English skills
  • Extensive screen-time working on laptop (emails / billing / Teams meetings)
  • Customer Centric Experience
  • Problem solving skills
  • Advanced Excel skills
  • Matric (Essential).
  • B. Com Supply Chain and Logistics, Hons Supply Chain and Logistics (Essential).
  • Computer packages: Outlook (Intermediate) Word (Intermediate) Excel (Intermediate) PowerPoint (Intermediate) MS Dynamics (training will be provided).

Benefits

Comp & perks
  • Professional development opportunities
  • Flexible working hours
  • Health insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supply chainlogisticsMSDExcelbillingcustomer serviceproblem solving
Soft Skills
customer centricwritten communicationverbal communication
Certifications
MatricB. Com Supply Chain and LogisticsHons Supply Chain and Logistics