Overnight Customer Service

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Customer Service Representative processing customer orders and maintaining relationships with clients at DSV's operation in Salt Lake City. Delivering exceptional service during overnight shifts with a focus on data accuracy.

Posted 5/12/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesJunior💰 $25 per hourWebsite

About the role

Key responsibilities & impact

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.
Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
Process and input all customer orders.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders.
Follow up with other departments to ensure the service standards are being met.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Ensure the accuracy of all receiving and shipping documents.
Operate the computer terminal in a proficient manner.
Answer incoming telephone calls in a cheerful, courteous, and timely manner.

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Intermediate computer skills.
Proficient with MS Office Applications.
English (reading, writing, verbal).
Business writing proficiency.
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Strong attention to detail accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi-task.
Effective communication skills.
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryorder processinginventory managementstock reportingcustomer order processingshipping documentationreceiving documentationproduct verificationbusiness writingcomputer proficiency

Soft Skills

customer serviceattention to detaileffective communicationrapport buildingmulti-taskingadaptabilityproblem-solvingtime managementteam collaborationindependence

Certifications

high school diplomaGED