Senior Operations, Ocean Operations

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Overseeing customer detention and demurrage compliance in logistics operations at DSV. Managing key accounts and ensuring billing adherence with a long-term experience in logistics.

Posted 5/12/2026full-timeIselin • New Jersey • 🇺🇸 United StatesSenior💰 $62,500 - $84,500 per yearWebsite

About the role

Key responsibilities & impact

Oversee the work of others who coordinate management of customer detention and demurrage in compliance with the defined DSV tariff
Manage a region’s detention and demurrage compliance and profitability
Ensure that key, critical and complex accounts have clear billing SOPs and detention and demurrages tariffs
Process payment of related detention and demurrage charges to carriers after validation of compliance of the invoice
Manage and resolve invoicing disputes with vendors in a timely manner
Ensure demurrage & detention details are communicated to the appropriate branch and billed within the compliant timeline
Support team members needing retraining and coaching
Establish regular communication with the branch teams through established meetings
Understand root causes of losses for detention and demurrage and work with responsible parties to prevent recurrences

Requirements

What you’ll need

10+ years of experience in Logistics and customer service environment
Bachelor’s degree or equivalent required
Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel
Excellent understanding of ocean export/import operations – specifically container milestones as it relates to detention and demurrage
Maintain composure under pressure in a fast-paced environment
Email and Telephone etiquette
Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process

Benefits

Comp & perks

medical
prescription
dental
vision
life insurance
flexible and health spending accounts
short and long-term disability coverage
wellness resources
generous paid time off
paid holidays
additional floating holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

detention managementdemurrage managementbilling SOPsinvoicing dispute resolutioncompliance validationocean export operationsimport operationstroubleshooting

Soft Skills

coachingcommunicationproblem-solvingcomposure under pressurecustomer service

Certifications

Bachelor's degree