Programme Manager, Business Intelligence – GCM

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Programme Manager supporting Global Business Intelligence initiatives. Driving standards and insights for DSV's Global Customer Management team through reporting and data analysis.

Posted 5/8/2026full-timeRemote • Ohio • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Provide critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Team
Responsible for being the liaison/direct link for GCM to the wider IT and technical services organization
Lead GCM and client partnership to shape strategic reporting suite for all programs
Drive and facilitate the global strategic planning process (roadmap) for business intelligence and reporting.
Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
Leverage BI tools to collect large data sets, interpret data, identify trends and patterns that could contribute to identifying continuous improvement opportunities
Own central data lake approach.
Design Reports & Dashboards based on business needs
Act as senior technical expert ensuring global standardization of reporting.
Support continuous improvement and change management lifecycle.
Partner with operations to identify, design, and implement requested cases for continuous improvement and innovation initiatives.
Train end users on report interaction, dashboards, etc.
Build, maintain and manage relationships across all levels of the organization and act as the technical interface at global level to operations and appropriate stakeholders on the customer side.

Requirements

What you’ll need

7+ years’ experience in strategy, tactics, development, and facilitation
International management experience preferred
Bachelor’s degree (Preference for Logistics, Supply Chain, Engineering, Computer Science, Data Analytics, Mathematics, etc.)
Strong knowledge of Business Intelligence (BI) tools (Power BI, MS Fabric, etc.)
Ability to operate in Windows OS/Microsoft Suite & Stack
Microsoft Office proficiency required with an emphasis on quantitative analysis (Excel)
Fluency in English. Additional language skills are highly beneficial
in global environment.
Good mathematical skills

Benefits

Comp & perks

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Hard Skills & Tools

Business Intelligencedata analysisreport designdashboard creationdata interpretationquantitative analysisdata lake managementcontinuous improvementchange managementstrategic planning

Soft Skills

leadershipcommunicationrelationship managementcollaborationtrainingproblem-solvingstrategic thinkinginnovationfacilitationinterpersonal skills