Senior Operations, Team Lead, Dispatch Transportation

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Senior Operations Team Lead in logistics managing dispatch teams at DSV. Ensuring compliance, optimizing service levels, and resolving transportation issues.

Posted 5/4/2026full-timeIselin • New Jersey • 🇺🇸 United StatesSenior💰 $69,000 - $93,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee the work of others who coordinate shipment according to customer instructions (SOP’s)
Ensure compliance to DOT regulations and established internal policies and guidelines
Provide solutions in resolving transportation issues and inquiries
Ensure dispatch teams work effectively and optimize service levels on every shipment
Act as escalation point for branch teams related to service issues
Resolve internal cross-team conflicts and escalate unresolved issues to management
Develop and maintain relationships with key partners
Ensure Vendor performance is exceptional and manage Vendor visits
Ensure the selection of the most optimal services and Vendors
Manage all Vendor escalation and related internal communication
Ensure appropriate and balanced workload for team members
Implement new processes, standards, and guidelines when required
Review performance of team and evolve processes to improve operational performance
Ensure overall performance of the team meets specified internal/external KPI's and SLA's

Requirements

What you’ll need

10+ years of experience in Logistics and customer service environment
Bachelor’s degree or equivalent required
Proficiency in Microsoft Office Suite including Outlook, Word, and Excel
Good understanding of ocean export/import operations and transload operations
Essential - Experience in trucking carrier deliveries/recovery process and terminal port/CY requirements
Maintain composure under pressure in a fast-paced environment
Email and Telephone etiquette
Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process

Benefits

Comp & perks

medical, prescription, dental, vision, and life insurance
flexible and health spending accounts
short and long-term disability coverage
wellness resources to support your overall well-being
401(k) plan with company-matching contributions up to 5%
generous paid time off
paid holidays
additional floating holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

LogisticsCustomer serviceOcean export operationsImport operationsTransload operationsTrucking carrier deliveriesRecovery processTerminal port requirementsKPI managementSLA management

Soft Skills

Problem-solvingConflict resolutionRelationship managementTeam managementProcess improvementCommunicationComposure under pressureOrganizational skillsEscalation managementPerformance review

Certifications

Bachelor’s degree