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Senior Business Support Specialist
Cookie InformationSenior Business Support Specialist overseeing customer service staff and logistics operations. Ensuring customer satisfaction and efficiency in order handling and reporting.
About the role
Key responsibilities & impact- Supervise Customer Service Assistants in handling customer orders and requests
- Provide on-the-job training and ensure team competency
- Maintain good rapport with customers and respond to enquiries
- Prepare KPI reports and manage shelf-life of customer products
- Support the Assistant Manager in various logistics operations
Requirements
What you’ll need- 5+ years of experience in customer service management
- Strong understanding of logistics and supply chain processes
- Excellent leadership and coaching skills
- Proficiency in Microsoft Office and warehouse management systems
- Fluent in English and another language is a plus
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service managementlogistics processessupply chain processesMicrosoft Officewarehouse management systems
Soft Skills
leadershipcoachingcommunicationteam competencycustomer rapport