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Customer Service Specialist, Air & Sea
Cookie InformationCustomer Service Specialist managing logistics and supply chains for DSV in Sydney. Building strong customer relationships and resolving inquiries through various channels.
About the role
Key responsibilities & impact- Build and maintain customer service relationships
- Provide service information via phone, email, Teams, or CargoWise One
- Investigate and resolve customer issues using internal systems
- Ensure quotations are created in CW1 and client rates are maintained
- Complete documentation clearly and accurately
Requirements
What you’ll need- Experience in the freight forwarding industry in customer service
- Experience using CargoWise One
- Strong communication, customer service, operational, and numeracy skills
- Confident and resilient with a proactive mindset
- Skilled in problem-solving, data interpretation, and documentation
Benefits
Comp & perks- Global leader in transport and logistics
- Close to 150,000 colleagues in over 90 countries
- Committed to diversity and inclusivity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data interpretationdocumentation
Soft Skills
communicationcustomer serviceoperational skillsnumeracy skillsproblem-solvingconfidentresilientproactive mindset