Customer Service Specialist

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One Source Customer Service Specialist managing client orders and quotations within DSV's operations. Collaborating globally to enhance customer satisfaction in logistics services.

Posted 4/27/2026full-timeKiryat Gat • 🇮🇱 IsraelMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Works collaboratively with the Global One Source team, both domestically and internationally, to develop a comprehensive understanding of client business needs.
Supports and adheres to One Source Policies & Practices.
Coordinates the customer's order and request for quotation for internal processing.
Utilizes, understands, and maintains all customer-required web interfaces related to both order and quotation processes.
Validates the completeness and reasonableness of customer-provided data for both orders and quotations.
Initiates the internal processing of orders and sourcing through the respective processes.
Generates Customer Quotations and communicates them to customers according to their requirements.
Maintains the validity of tools within the ERP system.
Acts as the primary point of contact for customer requests, status updates, and pricing discussions.
Manages the day-to-day business relationship with customers, serving as the interface between customers and operations.
Responsible for customer pricing, including utilizing the quotation process and considering customer-specific rules to develop pricing within the ERP system.
Coordinates quoting strategy with the Purchasing Team through analytics comparing quote expiration and historic purchase order activity.
Manages Sales Order status to ensure timely release of corresponding Purchase Orders.
Identifies and communicates discrepancies between POs and Customer Quotes to clients and ensures resolution.
Ensures due date commitments are aligned between internal POs, SOs, and client POs.
Monitors SO due date reports to ensure planned shipments and escalates any late shipments.
Coordinates One Source shipping schedules and manages customer requests to cancel orders or expedite critical orders.
Monitors change management to understand causes and assists the Customer Service Data Integrity Team with the approval process when necessary.
Manages receiving exceptions and customer invoice mismatches, identifying root causes and implementing solutions.
Runs reports from the ERP system, exports to Excel, and analyzes data accordingly.
Supports KPI management and reporting.
Works in a team environment, requiring interaction with Managers and other functional areas.
Guides new hires and interns during their training process.

Requirements

What you’ll need

Bachelor’s Degree from an accredited college in a related discipline, or equivalent combination of education and industry work experience.
3 years of experience in a direct or cross-functional capacity with client-facing responsibilities.
Advanced level in Microsoft Office Suite with demonstrated proficiency in Excel (Able to work with pivot tables, use lookup formulas, Power Query, etc.).
ERP System Experience.
Hebrew- Native
English (verbal, reading, writing).

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisquotation processorder processingcustomer pricingKPI managementExcelERP system

Soft Skills

collaborationcommunicationcustomer serviceproblem-solvingteamworktraining