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Quality Manager – Global Quality, QHSE Air & Sea
Cookie Information. Manage and drive quality and continuous improvement activities across operations, fostering a strong learning, accountability, and blame‑free culture .
About the role
Key responsibilities & impact- Manage and drive quality and continuous improvement activities across operations, fostering a strong learning, accountability, and blame‑free culture
- Monitor and evaluate operational quality performance across transport, handling, documentation, and customer interfaces, using data to identify trends, risks, and improvement opportunities
- Recommend, implement, and embed sustainable process improvements to enhance service reliability, compliance, efficiency, and customer satisfaction
- Maintain and govern quality documentation, SOPs, process maps, and workflows, ensuring alignment with regulatory, customer, and internal requirements
- Review and support training, qualification, and competency needs for quality‑critical and operational roles, working closely key stakeholders
- Prepare, analyse, and present quality reports, dashboards, and management updates, highlighting performance, deviations, corrective actions, and improvement progress
- Support and facilitate workshops, audits, and training sessions on quality standards, processes, and improvement tools
- Act as a key quality interface for operations, ensuring quality principles are embedded into daily decision‑making and continuous improvement efforts
Requirements
What you’ll need- Several years’ experience working in a large international organization
- Strong understanding of investigative methodologies and tools, risk identification and mitigation strategies as well as root cause analysis.
- Knowledge about good practices within quality
- Excellent stakeholder management skills
- Comprehensive knowledge within quality management systems
- Solid knowledge of business continuity and risk assessment
- Solid knowledge and insights in standards tools like FMEA, PPS, RCA-tools and maybe even X-matrix
- Experience within quality excellence business/quality maturity frameworks
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality management systemsinvestigative methodologiesrisk identificationrisk mitigation strategiesroot cause analysisFMEAPPSRCA-toolsX-matrixquality excellence frameworks
Soft Skills
stakeholder managementcontinuous improvementtraining and developmentanalytical skillscommunicationcollaborationproblem-solvingaccountabilityadaptabilityfacilitation