Customer Service Specialist

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Customer Service Specialist managing customer inquiries and issues at DSV. Ensuring satisfaction and coordinating with internal teams to deliver products and services.

Posted 4/15/2026full-timeHerndon • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $47,000 - $55,500 per yearWebsite

About the role

Key responsibilities & impact

Manage customer inquiries, complaints, and orders via phone, email, or other communication channels
Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules
Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services
Resolve customer issues and complaints in a timely and professional manner
Identify and implement process improvements to enhance customer satisfaction and reduce complaints
Maintain customer records and documentation
Provide support to sales teams in the form of lead generation and follow-up
Collaborate with internal teams to develop customer service standards and best practices
Participate in customer service training programs and workshops

Requirements

What you’ll need

An associate or bachelor's degree in business administration, communications, or a related field is preferred.
A minimum of 2 years of experience in customer service is required, with experience in the transportation and logistics industry preferred.
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to multitask and prioritize work
Strong attention to detail and accuracy
Ability to work well in a team environment
Proficiency in Microsoft Office applications, such as Excel and Word
Experience with customer service software, such as Zendesk or Salesforce, preferred.
Fluency in English is required. Knowledge of additional languages is a plus.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicelead generationprocess improvementproblem-solvinganalytical skillsmultitaskingattention to detailMicrosoft OfficeExcelWord

Soft Skills

communication skillsinterpersonal skillsteamworkprofessionalismcustomer satisfaction

Certifications

associate degreebachelor's degree