Operations
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full-time
Posted on:
Location Type: Office
Location: Suzhou • China
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About the role
- Provide quotations of charges to shippers/consignees
- Handle customer inquiries and complaints
- Inform supervisors of problems requiring assistance
- Prepare statistics and reports upon request
Requirements
- No specific years of experience required
- Must handle customer inquiries via phone, email, and face to face meetings
- Ability to check and verify documents for compliance
- Execute approved improvements and changes in procedures
Benefits
- Health insurance
- Paid time off
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem solvingcommunicationinquiry handlingcomplaint resolutionreport preparationdocument verificationprocedure improvement