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Customer Service Specialist

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full-time

Posted on:

Location Type: Office

Location: Limerick • Ireland

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About the role

  • Communicate effectively with customers and internal departments via email and telephone.
  • Receive, process, and accurately enter bookings into the company TMS.
  • Instruct and update departments promptly to ensure timely movement of consignments.
  • Liaise with Operations teams and overseas offices to meet customer expectations.
  • Monitor deliveries to ensure completion within agreed timelines.
  • Proactively resolve issues with customers and colleagues.
  • Complete accurate and timely invoicing.
  • Input costs into internal systems and manage POD requests where required.
  • Prepare and submit quotations in accordance with current procedures.
  • Create, maintain, and update KPIs using company systems and Microsoft Excel.
  • Complete Non‑Conformance Reports when needed.
  • Carry out daily administrative duties as required.
  • Monitor volume trends and flag significant changes to management.

Requirements

  • Previous customer service experience within a freight forwarding environment.
  • Knowledge of the transport and logistics industry.
  • Customer‑focused with a commitment to excellent service delivery.
  • Able to stay positive under pressure and prioritise workload effectively.
  • Reliable with strong multitasking and problem‑solving skills.
  • High level of accuracy, attention to detail, and numerical ability.
  • Strong IT skills with the ability to learn new systems quickly (e.g. Cargolink, Webcost, MS Office).
  • Excellent communication skills, both written and verbal, with a professional and courteous manner.
Benefits
  • Enhanced Annual Leave Entitlement from your start, which increases with length of service.
  • Salary Sacrifice Cycle Scheme.
  • Employee counselling for support with physical and mental wellbeing.
  • Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
booking entryinvoicingcost inputKPI managementNon-Conformance Reportsnumerical abilitydata entry
Soft Skills
customer servicecommunicationproblem-solvingmultitaskingattention to detailreliabilitypositive attitudeworkload prioritization