Customer Service Specialist

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Customer Service Specialist delivering high-quality service to customers in logistics. Managing bookings, deliveries, and documentation efficiently while collaborating with internal teams.

Posted 4/13/2026full-timeLimerick • 🇮🇪 IrelandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Communicate effectively with customers and internal departments via email and telephone.
Receive, process, and accurately enter bookings into the company TMS.
Instruct and update departments promptly to ensure timely movement of consignments.
Liaise with Operations teams and overseas offices to meet customer expectations.
Monitor deliveries to ensure completion within agreed timelines.
Proactively resolve issues with customers and colleagues.
Complete accurate and timely invoicing.
Input costs into internal systems and manage POD requests where required.
Prepare and submit quotations in accordance with current procedures.
Create, maintain, and update KPIs using company systems and Microsoft Excel.
Complete Non‑Conformance Reports when needed.
Carry out daily administrative duties as required.
Monitor volume trends and flag significant changes to management.

Requirements

What you’ll need

Previous customer service experience within a freight forwarding environment.
Knowledge of the transport and logistics industry.
Customer‑focused with a commitment to excellent service delivery.
Able to stay positive under pressure and prioritise workload effectively.
Reliable with strong multitasking and problem‑solving skills.
High level of accuracy, attention to detail, and numerical ability.
Strong IT skills with the ability to learn new systems quickly (e.g. Cargolink, Webcost, MS Office).
Excellent communication skills, both written and verbal, with a professional and courteous manner.

Benefits

Comp & perks

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme.
Employee counselling for support with physical and mental wellbeing.
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

booking entryinvoicingcost inputKPI managementNon-Conformance Reportsnumerical abilitydata entry

Soft Skills

customer servicecommunicationproblem-solvingmultitaskingattention to detailreliabilitypositive attitudeworkload prioritization