Operator – Administration Specialist

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Administration Specialist responsible for administrative support and coordination at DSV in Stoke on Trent. Ensuring operations run smoothly and maintaining high standards of professionalism.

Posted 4/13/2026full-timeStoke on Trent • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain and update administrative records, databases, and filing systems to ensure data accuracy.
Monitor and respond to internal and external correspondence (emails, phone calls), ensuring timely and professional communication.
Prepare, process, and manage paperwork such as invoices, purchase orders, contracts, and delivery documentation.
Assist in scheduling meetings, coordinating diaries, and arranging travel or logistics as required.
Support various operational departments with documentation and administrative tasks (e.g. HR, Finance, Operations).
Track and escalate issues, follow-ups, and action items to ensure tasks are completed.
Generate reports, charts, and dashboards to provide insight into performance, volumes, or compliance.
Assist with onboarding new staff with administrative orientation and paperwork.
Maintain compliance with internal policies, legal and health & safety standards.
Help with process improvements by suggesting administrative efficiencies and best practices.

Requirements

What you’ll need

Excellent organisational skills with a high level of attention to detail.
Strong communication skills, both written and verbal.
Good time management and ability to prioritise tasks.
Proficient in Microsoft Office (Word, Excel, Outlook) and ideally experience with database or document management systems.
Problem-solving mindset; ability to work independently where required.
Honest, reliable, and able to handle confidential information.
Adaptable, flexible, and able to work under pressure when operational needs demand it.

Benefits

Comp & perks

Competitive Salary Package
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data accuracydocument managementreport generationadministrative record maintenanceinvoice processingcontract managementpurchase order managementcompliance maintenanceprocess improvementonboarding assistance

Soft Skills

organizational skillsattention to detailcommunication skillstime managementprioritizationproblem-solvingreliabilityconfidentialityadaptabilityflexibility