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Operator – Administration Specialist

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full-time

Posted on:

Location Type: Office

Location: Stoke on Trent • United Kingdom

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About the role

  • Maintain and update administrative records, databases, and filing systems to ensure data accuracy.
  • Monitor and respond to internal and external correspondence (emails, phone calls), ensuring timely and professional communication.
  • Prepare, process, and manage paperwork such as invoices, purchase orders, contracts, and delivery documentation.
  • Assist in scheduling meetings, coordinating diaries, and arranging travel or logistics as required.
  • Support various operational departments with documentation and administrative tasks (e.g. HR, Finance, Operations).
  • Track and escalate issues, follow-ups, and action items to ensure tasks are completed.
  • Generate reports, charts, and dashboards to provide insight into performance, volumes, or compliance.
  • Assist with onboarding new staff with administrative orientation and paperwork.
  • Maintain compliance with internal policies, legal and health & safety standards.
  • Help with process improvements by suggesting administrative efficiencies and best practices.

Requirements

  • Excellent organisational skills with a high level of attention to detail.
  • Strong communication skills, both written and verbal.
  • Good time management and ability to prioritise tasks.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and ideally experience with database or document management systems.
  • Problem-solving mindset; ability to work independently where required.
  • Honest, reliable, and able to handle confidential information.
  • Adaptable, flexible, and able to work under pressure when operational needs demand it.
Benefits
  • Competitive Salary Package
  • Enhanced Annual Leave Entitlement from your start, which increases with length of service.
  • Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
  • Salary Sacrifice Cycle Scheme
  • WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
  • LifeWorks app for access to cashback and discounts on high street and online brands.
  • Life Insurance and which includes access to expert probate support.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data accuracydocument managementreport generationadministrative record maintenanceinvoice processingcontract managementpurchase order managementcompliance maintenanceprocess improvementonboarding assistance
Soft Skills
organizational skillsattention to detailcommunication skillstime managementprioritizationproblem-solvingreliabilityconfidentialityadaptabilityflexibility