Claims Specialist

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Claims Specialist at DSV handling timely settlements of transport claims and gathering documentation. Analyzing incidents and conducting correspondence with clients in English.

Posted 4/13/2026full-timeWarsaw • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Timely and comprehensive settlement of claims arising from road, sea and air transport.
Gathering documentation to determine liability for the incident.
Correspondence in English.
Analysis of the collected documentation and preparation of decisions to pay or refuse compensation.
Conducting recourse proceedings against entities responsible for the damage.
Ongoing contact with customers and DSV units.

Requirements

What you’ll need

You have a very good command of English.
You are proficient in MS Office.
You are able to make decisions independently and have highly developed communication skills.
You are able to work under time pressure.
Nice to have Experience in insurance, logistics or customer service
You have a very good command of French

Benefits

Comp & perks

Employment based on an employment contract, along with a comprehensive benefits package
Training and development programs, as well as access to an e-learning platform
Onboarding program with the support of a dedicated Buddy
Participation in an annual, company-wide integration event
A work environment based on Scandinavian organizational culture
Opportunities for growth through our internal program
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
integration events
corporate gym
corporate sports team
coffee / tea
parking space for employees
extra social benefits
holiday funds
christmas gifts
employee referral program
charity initiatives
bicycle parking
modern and ergonomic office
yoga in the office

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Applicant Tracking System Keywords

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Soft Skills

communication skillsdecision makingability to work under time pressure