Responsible for outlining processes and documentation for support
Oversees the day-to-day operational supporting CargoWise reports and ACE portal support
Maintains and manages customer service requests by internal stakeholders
Provides production applications support as needed
Manages and monitors existing functionalities and define new functionality as needed for application integrity and optimization
Interfaces with internal and external technical staff and stakeholders to define application solutions, problem resolution and troubleshooting
Support and generate reports for management informed decisions
Support brokerage business through CargoWise application
Supports business/sales organization during tender/RFQ process related to customer integration from a business perspective
First point of contact for local business, sales organization when an integration and/or adjustment is requested
Responsible for technical documentation of system components and processes
Defines and create test scenarios for messages related to the integration request, inbound & outbound
Perform User Acceptance Tests (UAT) within agreed timeline
Acts as the first point of contact for business after Go-live, monitor, troubleshoot and create incident for any issue during hyper-care phase.

Requirements

Bachelor’s degree from a 4-year college or university
Minimum 1 to 2 years related experience and/or training; or an equivalent combination of education and experience
Strong understanding of Brokerage
Experience with SQL, ERP, databases
Understanding of 3rd party logistics, transportation systems, and/or warehouse management is preferred
Knowledge of leading industry technologies with a strong knowledge around IT governance, project planning, and the technological usage/alternatives available in a multi-platform environment
Thorough understanding of XML and EDI is highly beneficial
General understanding of the SCM including Forwarding, US Customs, MQ, AMS, ABI, ACH, Drawback, Declarations, Commercial Invoicing, Manifests, Bookings, Purchase Orders, HTS, ISF
General understanding of Export is a plus
PC literacy with a command of MS Office to include Word, Excel, Power Point, Outlook, Teams, etc.

Benefits

medical, prescription, dental, vision, and life insurance
flexible and health spending accounts
short and long-term disability coverage
wellness resources to support your overall well-being
401(k) plan with company-matching contributions up to 5%
generous paid time off
paid holidays
additional floating holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLERPdatabasesXMLEDIUser Acceptance Testingapplication supportreport generationprocess documentationtroubleshooting

Soft Skills

customer serviceproblem resolutioncommunicationorganizational skillsinterpersonal skillscollaborationattention to detailtime managementadaptabilitycritical thinking

Certifications

Bachelor's degree