Cookie Information

Assistant Credit Controller, Collections Specialist

Cookie Information

full-time

Posted on:

Location Type: Office

Location: Iselin • New Jersey • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $23 - $31 per hour

About the role

  • Execute proactive collection strategies and manage the full cycle of account resolution.
  • Manage collection requirements for a multi-million dollar portfolio of accounts.
  • Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
  • Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
  • Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
  • Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
  • Generate status reports detailing portfolio aging and payments.
  • Prepare required documentation for placing accounts with third-party collections agents.
  • Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Requirements

  • A minimum of two years' experience in credit and collections.
  • Bachelors or Associates degree, or equivalent post-high school education/training.
  • Demonstrated ability to use Microsoft applications, specifically advanced Excel skills.
  • SAP experience is a strong asset.
  • Strong oral and written communication skills.
  • Ability to handle multiple projects and prioritize tasks effectively.
  • Interact professionally with customers and internal departments at all times.
  • Work both independently and collaboratively as part of a team.
  • Shipping experience is preferred but not required.
Benefits
  • medical, prescription, dental, vision, and life insurance
  • flexible spending accounts (FSAs)
  • health savings accounts (HSAs)
  • short- and long-term disability coverage
  • wellness resources
  • Employee Assistance Program (EAP)
  • participation in the DSV 401(k) plan with company matching contributions up to 5%
  • various paid time off programs and paid company holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account resolutioncollections managementcredit card transactionsdata submissionportfolio agingpayment processingdocumentation preparationdiscrepancy resolutionwrite-off recommendationsinvoice generation
Soft Skills
communication skillscustomer serviceproject managementprioritizationcollaborationindependenceprofessional interactionproblem-solvingteamworkadaptability
Certifications
Bachelor's degreeAssociate's degree