Team Lead – Financial Services
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full-time
Posted on:
Location Type: Office
Location: Paranaque • Philippines
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Job Level
About the role
- Responsible for meeting the team’s KPI performance and processes should be compliant to the approved SLA.
- Responsible for team members performance and development plan which can be achieved through coaching and mentoring.
- Conduct team meeting and daily huddles to ensure alignment of process understanding and immediately address non-compliant to SLA.
- Facilitates performance review call with the stakeholders and ensure that performance reports are provided on a timely manner.
- Addresses performance issues and coordinates with human resources whenever necessary.
- Supports the Supervisor/Manager in meeting the set KPIs.
- Recommend improvements on the SOP with the steps on how the customs process can be more efficient and real time updating of new customer instructions
- Report and coordinate irregularities as per SOP.
- Handle 1st level Escalations
- Perform proper escalation when necessary.
- Participation in the implementation and training of new team members
- Active participation in project for process improvements - 5S, Maturity Matrix and do pre audits with the teams when necessary.
- Work under the direction of Supervisor and Managers
- Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined
- To be a DSV ambassador, and Support Team members for their queries/clarifications
- To own personal development in line with DSV's performance review process
- Follow given directions and perform assigned duties.
- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
- Team Player and willing to be assigned on a different team or operating hours should there be a business need.
- Partnership with DSV branches and customers within DSV and focused on addressing accuracy concerns of the Key Account Management team in accordance with internal regulations.
- Performing all the above tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company
- Perform other tasks assigned by his or her superior.
Requirements
- Strong leadership experience
- Above average communications skills
- Freight-forwarding / logistics education is an advantage.
- Knowledge in different transport management system is an advantage.
- Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)
- Good Know How in web-based applications / Internet
- Quick comprehension and focused work
- Resilience, ability to prioritize and meet deadlines
- Accurate and reliable working method
- Ability to work in a team & good interpersonal skills
- Openness and flexibility in meeting customer demands / service attitude
- Ability to cooperate with various units in DSV (ISSC and Local Teams)
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
transport management systemMS-OfficeExcelweb-based applicationsprocess improvementsperformance reviewKPI performanceSOPescalation managementQHSE policy
Soft Skills
leadershipcommunicationteamworkinterpersonal skillsresilienceprioritizationflexibilitycooperationcoachingmentoring